WYEE POINT SWIM CENTRE TERMS & CONDITIONS as at 19/03/2026
Terms and Conditions of Enrolment & Facility Use
1. Acceptance of Terms
By enrolling a student, entering the premises, executing a direct debit agreement, or attending the facility at Wyee Point Swim Centre (“the Centre”), you agree to be legally bound by these Terms and Conditions.
Completion of an online booking or attendance constitutes acceptance of these Terms.
2. Enrolment Commitment
2.1 Learn to Swim & Baby Classes (Term-Based Enrolment)
All Learn to Swim and Baby Class enrolments are for a full school term unless otherwise agreed in writing.
Enrolment secures a class position for the entire term. Fees are charged on a per-term basis and are not adjusted based on attendance.
By enrolling, parents/guardians commit to payment of the full-term fees regardless of attendance.
Non-attendance does not reduce or extinguish the obligation to pay.
Payment Requirements
Term fees must be paid in full before the due date of the current term to remain enrolled for the following term.
Failure to finalise payment by this time may result in immediate release of the position.
Direct debit is available for Learn to Swim and Baby Class enrolments.
When making a booking the udio system will ask for payment within 2 hours of enrolment.
2.2 Level Progression
Students progressing to a new level will be advised prior to re-enrolment date.
Parents/guardians are responsible for booking into an appropriate class at the new level for the upcoming term.
The Centre does not automatically transfer students into new level classes.
Failure to secure a suitable class may result in loss of preferred class time.
2.3 Term Cancellation & Final Invoice Policy
Enrolments automatically roll into the subsequent term.
A final invoice for the upcoming term will be issued prior to the conclusion of the current term and will specify a payment due date.
To avoid liability for the next term’s fees:
- Cancellation must be completed via the Centre’s online booking system.
- If a family is genuinely unable to complete the cancellation online, a paper cancellation form may be completed in person at the Centre during operating hours.
- The paper cancellation form must be signed and dated and submitted to reception staff. Cancellation is effective only upon confirmation by the Centre.
- Cancellation must be submitted before the invoice due date.
- Cancellation must occur prior to the final day of the current term.
- If you cancel your enrolment before the agreed booking period the udio system will not recredit any fees.
All conditions must be satisfied.
Failure to cancel correctly and within the required timeframe will result in full next-term fees becoming immediately due and payable.
Verbal, emailed, text, or social media cancellations are invalid. (Not Accepted)
Late cancellations remain payable in full.
No refunds or reversals apply except where required under Australian Consumer Law.
2.4 Squad Swimmer Enrolment (Monthly Commitment)
Squad swimmers are enrolled monthly while programs operate.
Fees must be paid in advance.
Payment for the upcoming month is due on or before the swimmer’s final lesson of the current month.
Failure to pay may result in suspension and forfeiture of position.
2.5 Direct Debit (All Programs)
Direct debit is available and preferred for Learn to Swim, Baby Classes, and Squad enrolments.
Where selected:
- Fees are deducted in advance.
- Fees are payable for full program enrolment periods. Eg Term learn to swim.
- Payments continue during any notice period.
Failed Direct Debit / Dishonour Fees
If a direct debit Fails or is declined, dishonoured, or reversed:
- All reasonable recovery, administrative, and legal costs are payable by the account holder.
- If a scheduled direct debit payment is declined or fails for any reason, the outstanding balance must be paid promptly to maintain the student’s enrolment.
- The Centre reserves the right to suspend or cancel enrolment if payment is not resolved within a reasonable timeframe. (7days)
- Any fees incurred because of a failed direct debit will be passed on to the account holder.
- Continued participation in lessons is conditional upon fees being kept up to date. If payment remains outstanding, the student’s place in the class may be forfeited and offered to another family.
2.6 Class Level Selection & Assessments
Parents or guardians are responsible for ensuring that students are enrolled in an appropriate class level based on their current swimming ability.
If a family is unsure of the correct class level for their child, they are encouraged to contact the Centre for guidance or book a free-swimming assessment prior to enrolment.
Where a student is enrolled in an incorrect class level and an assessment determines that the student requires a different level, the Centre will endeavour to offer a suitable alternative class. This alternative class may be at a different time and/or on a different day depending on availability.
The Centre cannot guarantee that a suitable class will be available at the same time or day as the original booking.
Failure to seek guidance or complete an assessment prior to enrolment, and booking a class based solely on preferred time or convenience, may result in cancellation of the booking if the class level is determined to be unsuitable for the student.
Where cancellation occurs due to incorrect level enrolment, the Centre will assist the family in locating an appropriate class where availability permits.
3. Class Change Policy
Families may request a class or day change using the Centre’s free app / Portal.
Class changes are strictly subject to availability.
The Centre does not guarantee that a suitable alternative class, level, or day will be available.
Availability may change at any time.
The Centre will not manually search for, hold, or arrange alternative classes on behalf of families.
All class changes must be processed by the family through the app/portal.
3.1 If Unable to Attend Current Booking (permanently)
Families must:
- Use the Change time and day feature via the app / Poral (subject to availability), or
- Submit an absence through the app / portal in accordance with the minimum one (1) hour notice requirement to receive a catch-up voucher. (not redeemable for refund).
No refunds or credits will be issued where a suitable class change is not available.
4. Missed Lessons & Absences (sickness)
4.1 Notification Requirement
All absences must be reported via the Centre’s free app / Portal.
Use the unable to attend button on app /portal.
A minimum of one (1) hour’s notice prior to the scheduled lesson time is required.
Notice given by phone, email, text, social media, or verbally is invalid.
4.2 Catch-Up Voucher Policy
Where valid notice is provided:
- A catch-up voucher will be issued.
- Bookings are subject to availability.
- Families are responsible for booking via the app/Portal.
- Vouchers are non-transferable, non-refundable, and hold no cash value.
4.3 No Notice = Forfeiture
Failure to provide required notice results in permanent forfeiture of the lesson.
4.4 No Enrolment, No Make-Up
Catch-up lessons are available only to currently enrolled and financially active students.
4.5 Medical Emergency Policy
Where a currently enrolled student is unable to attend lessons due to a genuine sudden medical condition or injury affecting that student, the Centre may, at its discretion, provide a partial credit subject to:
- A valid medical certificate stating the student’s name and dates unfit to swim.
- Fees for a two (2) week’s notice period remain payable.
- Following the notice period, the Centre may issue a credit equal to fifty percent (50%) of the remaining unused term fees.
- The credit must be used in the immediately following term.
- Unused credit will be forfeited.
- The credit is non-transferable and not redeemable for cash.
- If you want to keep your current time and class, please continue normal payment.
Medical absences relating to parents, siblings, extended family members, or third parties do not qualify.
Nothing in this clause limits rights under Australian Consumer Law.
4.6 Scheduled Surgery & Pre-Planned Medical Procedures
Scheduled medical procedures or elective surgery known prior to the commencement of the term do not qualify under Clause 4.5.
Where a family elects to cancel enrolment due to scheduled surgery:
- Two (2) weeks’ written notice is required.
- Fees for a two (2) week’s notice period remain payable.
- Following the notice period, the Centre may issue a credit equal to fifty percent (50%) of the remaining unused term fees.
- The credit must be used in the immediately following term.
- Unused credit will be forfeited.
- The credit is non-transferable and not redeemable for cash.
- Please contact the centre by email prior to enrolling if you are on a waiting list.
Due to scheduled waiting lists, the Centre cannot guarantee the student’s original class time upon return.
This clause does not limit rights under Australian Consumer Law.
5. Fees & Payment
All fees must be paid at time of booking or by due dates. Sorry no exceptions.
We do not offer credit for any swimming program. Please do not ask as refusal may offend.
Overdue accounts may result in suspension and debt recovery.
All fees are non-refundable and non-transferable except where required under Australian Consumer Law.
5.1 Third-Party Payments, Active Kids Vouchers & Cash Payments
The Centre may accept approved third-party payments including government vouchers (such as Active Kids), approved funding programs, insurance providers, care providers, or other authorised payment sources.
Where a third-party payment or voucher is used:
- The voucher or funding must be valid at the time of redemption.
- The value of the voucher will be applied toward the student’s fees only.
- Any remaining balance not covered by the voucher must be paid by the parent or guardian by the applicable due date.
- If a voucher, funding source, or payment provider is rejected, expired, or declined for any reason, the parent or guardian remains responsible for payment of the full outstanding balance.
Active Kids vouchers can only be applied to eligible programs in accordance with NSW Government guidelines and may not be redeemed for cash or transferred.
5.2 Automated Booking System & Receipts
The Centre operates an automated online booking and payment system for enrolments and fee processing.
Receipts and payment confirmations are automatically issued electronically by the booking system at the time a payment is processed.
Due to the automated nature of the system and the operational requirements of lessons and squad training, staff cannot issue receipts or process payment enquiries at the pool during scheduled class or squad operation times.
Families requiring copies of receipts or payment confirmations should access these through the online booking system or contact the Centre outside of active lesson times or email with your concerns.
Third-Party Care Providers, Insurance & Support Funding
Payments through third-party care providers, support organisations, or insurance programs must be arranged with the Centre prior to enrolment.
The Centre’s online booking system requires payment at the time of booking and does not support invoicing to third parties after a booking has been made.
Families or providers wishing to use third-party funding must contact the Centre in advance to organise payment arrangements.
Bookings will not be confirmed without payment.
The Centre cannot issue invoices to third-party providers unless payment arrangements have been finalised and payment has been received in advance.
Where a third-party provider fails to pay for services, the parent or guardian remains responsible for all outstanding fees.
Cash Payments
Cash payments may be accepted at the Centre by prior arrangement only.
Families wishing to pay by cash must contact the Centre in advance to organise a suitable time for payment so that an authorised staff member is available to process the transaction.
Cash payments must be finalised prior to the commencement of the enrolment period unless otherwise agreed by the Centre.
Failure to organise a cash payment in advance may result in the payment being declined at that time.
6. Centre-Initiated Cancellations
The Centre may cancel or suspend lessons due to instructor illness, maintenance, weather conditions, safety concerns, public health directions, or events outside its reasonable control.
Where a lesson is cancelled:
- A catch-up voucher or account credit will be provided
- No cash refunds will be issued for individual lesson cancellations
Where a program is cancelled permanently or for a prolonged period, the Centre will provide a pro-rata credit or refund for prepaid services not delivered, in accordance with Australian Consumer Law.
Instructor Changes
From time to time, it may be necessary for the Centre to change instructors due to illness, injury, leave, training requirements, or operational needs.
Booking into a class does not guarantee that the same instructor will be available for the entire enrolment period.
Where an alternative instructor is provided, the lesson will be considered delivered as scheduled.
Refunds, credits, or rescheduling will not be provided if a family chooses not to attend a lesson due to a change of instructor.
All instructors engaged by the Centre are appropriately trained to deliver the program.
Where a program is cancelled permanently or for a prolonged period, the Centre will provide a pro-rata credit or refund for prepaid services not delivered, in accordance with Australian Consumer Law.
7. Media Policy
By enrolling or attending, you grant the Centre a perpetual, royalty-free licence to use photographs or recordings for promotional purposes.
Written opt-out must be submitted prior to the first lesson of the term.
8. Lap Swimming & Lap Walking
No lifeguard supervision is provided.
Participants must be 18+ to attend independently.
16–17-year-olds must be accompanied in the water by an adult 18+.
Participation is at your own risk.
9. Supervision, Siblings & Indemnity
No lifeguards are on duty.
Parents/guardians are always solely responsible for supervision.
We do have signage around the pool areas to remind Parents to supervise their children.
Children playing in the car park is forbidden.
Children are to be directly supervised by parent if outside the main gated pool area.
Indemnity & Release
To the fullest extent permitted by law, parents/guardians release and indemnify the Centre from liability arising from attendance or participation.
This indemnity survives termination.
10. Behaviour & Safety
Unsafe or abusive behaviour may result in suspension without refund.
11. Changes to Schedule
The Centre may alter instructors, schedules, programs, or operating hours as required.
12. Limitation of Liability
To the maximum extent permitted by law, the Centre excludes liability except where it cannot legally be excluded under Australian Consumer Law.
13. Communication Policy
The Centre communicates important policies, enrolment conditions, payment obligations, and operational procedures through these Terms and Conditions and through information published within the online booking system, website, and Centre communications.
Families are expected to read and understand these Terms prior to enrolment.
Completion of an online booking or attendance at the Centre confirms acceptance of these Terms.
Where an email or written communication is received requesting exceptions, amendments, or special arrangements that contradict or attempt to override the Centre’s published Terms and Conditions, the Centre is not obligated to respond to such requests.
The Centre reserves the right to decline or not respond to communications that:
- Request exceptions to clearly published policies.
- Request changes to the Terms and Conditions that have already been accepted during enrolment.
- Request refunds, credits, or arrangements that fall outside the Centre’s stated policies.
- Demonstrate that the Terms and Conditions have not been read prior to enrolment.
Where appropriate, the Centre may simply refer families back to the relevant section of these Terms and Conditions.
Repeated emails requesting policy exceptions may not receive further responses.
Nothing in this clause limits any rights or obligations under Australian Consumer Law.
14. Amendments
The Centre may amend these Terms at any time. The current published version applies.